Shipping policy
Shipping Policy
We want your order to arrive safely and with as few surprises as possible. Please review the information below before placing your order.
Order Processing
Most Dead Goat Company products are handmade, finished, or prepared in small batches. Processing times may vary by item and order volume.
The estimated processing time shown on the product page is the amount of time required to prepare your order before it ships. Shipping/transit time is additional.
Orders containing multiple items may ship together once all items are ready.
You will receive a shipping confirmation with tracking information when your order has shipped.
U.S. Shipping
Orders within the United States are shipped using the carrier and service selected at checkout or another comparable service when necessary.
Delivery estimates provided at checkout are estimates only and are not guaranteed unless the shipping service specifically includes a delivery guarantee.
Once a package has been accepted by the carrier, delays caused by weather, carrier disruptions, incorrect routing, or other circumstances outside our control may affect the delivery date.
International Shipping
We ship to select international destinations.
International shipments may be subject to:
- Customs duties
- Import tariffs or surtaxes
- VAT, GST, HST, or other taxes
- Customs brokerage fees
- Carrier disbursement or processing fees
- Other fees imposed by the destination country or shipping carrier
These charges are not included in the product price or shipping charge unless specifically stated otherwise at checkout.
The customer is responsible for any duties, taxes, tariffs, customs charges, brokerage fees, or other import-related charges assessed by the destination country or carrier.
Dead Goat Company does not control these charges and cannot reliably predict what they will be before the shipment is processed by customs.
Customs regulations and tariff rates can change without notice.
Canada Orders
Orders shipped to Canada may be assessed Canadian GST/HST, provincial taxes, customs duties, tariffs, brokerage fees, or other import charges.
These charges are the responsibility of the recipient unless Dead Goat Company specifically states that duties and taxes were prepaid as part of the order.
The shipping amount paid at checkout covers transportation of the package and does not necessarily include Canadian import charges.
Customs Declarations
International orders are shipped with accurate customs documentation describing the merchandise and its actual purchase value.
We cannot:
- Mark merchandise as a gift when it is a commercial purchase
- Declare a lower value than the actual sale value
- Falsify the country of origin
- Intentionally use an inaccurate customs classification to avoid duties or taxes
Customs authorities have final authority over classification, valuation, duties, taxes, and release of international shipments.
Customs Delays
International shipments may be held by customs for inspection or processing.
Customs clearance times are outside our control and are not included in carrier delivery estimates.
If customs or the shipping carrier requests information from you, responding promptly can help prevent additional delays or storage charges.
Refused or Unpaid International Shipments
If a customer refuses a shipment or does not pay required customs duties, taxes, tariffs, brokerage fees, or other import charges, the carrier may return the package to us, abandon it, or charge additional return and handling fees.
If the package is returned to Dead Goat Company, any refund will be determined after the package is received and inspected.
Original shipping charges, return shipping charges, customs fees, carrier fees, and other costs incurred as a result of the refusal or non-payment may be deducted from any refund.
Custom or personalized products remain subject to our return/refund policy.
Tracking
Tracking information is provided when available.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
International tracking may temporarily stop updating while a shipment is being transferred between carriers or processed through customs.
Signature Required
High-value orders may be shipped with signature confirmation required at our discretion.
This helps protect both the customer and Dead Goat Company from loss, theft, or misdelivery.
If signature confirmation is required, someone may need to be available to accept the package or arrange pickup directly with the carrier.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error.
Once an order has shipped, we may not be able to change the delivery address.
Additional shipping or carrier fees resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility.
Lost Packages
If tracking shows that a package has not been delivered and appears to be lost in transit, please contact us so we can investigate with the carrier.
Carrier investigations can take time, and we may need to wait for the carrier to complete its investigation before issuing a replacement or refund.
Please do not file multiple claims for the same shipment with the carrier and Dead Goat Company unless requested.
Packages Marked Delivered
If tracking shows a package as delivered but you cannot locate it:
- Check around the delivery location, including porches, side doors, garages, parcel lockers, and other secure areas.
- Check with household members, neighbors, building management, or reception staff.
- Contact the shipping carrier for additional delivery information.
- Contact us if the package still cannot be located.
A carrier's "Delivered" scan does not automatically guarantee that a refund or replacement will be issued. We will review the circumstances and available carrier information.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box
- Photos of the packing materials
- Photos of any visible damage to the exterior of the package
Please keep the item, packaging, and shipping materials until the claim has been resolved. The carrier may require them as part of an insurance claim.
Shipping Damage vs. Handmade Variation
Many Dead Goat Company products are handmade, painted, cast, or finished individually.
Small differences in coloration, texture, surface detail, or finish are normal and are not considered shipping damage.
Carrier Delays
Dead Goat Company is not responsible for delays caused by the shipping carrier, customs authorities, weather, natural disasters, strikes, transportation disruptions, or other events outside our control.
We will, however, assist when possible if a shipment appears to be significantly delayed or lost.
Questions About Shipping
If you have questions about your order, shipping method, tracking, or an international shipment, contact us before placing your order or as soon as an issue occurs.
For international customers, we strongly recommend researching your country's import requirements before placing a high-value order.
By placing an order with Dead Goat Company, you acknowledge and agree to this Shipping Policy.